KRA introduces WhatsApp tax filing

The Kenya Revenue Authority (KRA) has introduced a new way for Kenyans to file their tax returns using WhatsApp, in a move aimed at making the process faster and less stressful.

The tax authority announced on Wednesday, April 1, 2026, through its official social media platforms, saying taxpayers no longer need to go through long steps or download new apps.

According to KRA, many Kenyans delay filing their returns not because it is hard, but because the process feels complicated and time-consuming. Issues like forgotten passwords, long forms, and interruptions during filing often discourage people from completing the process.

Simpler and Faster Process

With the new system, taxpayers can now file their returns directly on WhatsApp. The process is designed to guide users step by step, making it easier even for those who are not familiar with tax filing.

KRA also revealed that some returns will now come pre-filled, reducing the amount of information users need to enter manually. In addition, support is available on WhatsApp, meaning users can get help instantly without switching platforms.

The authority says these improvements are meant to save time, reduce pressure during deadlines, and make tax filing more convenient for everyone.

“You don’t need to be an expert anymore. Just start and follow the steps,” KRA said.

Warning Against Filing Nil Returns

As it rolls out the new system, KRA has also warned businesses against declaring nil returns when they are actually earning income.

The authority noted that filing zero income while running an active business is unacceptable and may attract penalties. It emphasized that declaring nil returns does not reflect business growth and raises compliance concerns.

Penalties for Late or False Filing

KRA reminded taxpayers that the deadline for filing returns is June 30. Those who fail to file on time risk penalties.

Fines may include:

KSh 2,000 for individuals
Up to KSh 20,000 for businesses
Or 5% of the tax due

Providing false information can lead to even stricter penalties, including:

Up to 25% of the unpaid tax
Monthly interest charges
Possible legal action, including jail terms or heavy fines

Millions Not Filing Taxes

According to KRA data, Kenya has over 22 million registered taxpayers, but only about 7 million actively file and pay taxes.

Out of these, around 3.2 million are formally employed or running registered businesses, while the rest are in the informal sector.

The authority also flagged over 392,000 taxpayers who declared zero income in 2024 despite showing signs of financial activity through systems like eTIMS and withholding tax records.